FAQs

• What forms of payment do you accept?

We accept credit card, debit card, PayPal, Meta Pay, Google Pay, Shop Pay, and Venmo

• Do you offer a brand ambassador program?

We are launching one soon. To get on the list sign up for our email newsletter to stay in the know 1st! Or email your social media profile links, with follower counts and a summary of your audience demographics to: furryfriendsfurnishingsco@gmail.com. We will reach out to you from there. 

• Do you ship to APO and FPO locations/addresses?

Yes, we do ship to APO and FPO locations.

• What is the return policy?

The return policy is laid out for customers here: https://pupescape.com/pages/return-policy

• What are the shipping options?

The shipping options and information is located for customers here: https://pupescape.com/pages/shipping-policy

• What are the shipping options?

If your order has not been processed, you can request your shipping address to be changed/updated.

• What are the international taxes, duties, etc., that I must pay?

Ventures Life is not responsible for any international taxes, duties, etc. that are added by the carrier to a customer’s package after shipment has occurred. They are fully the customers responsibility to pay to receive their shipment. Ventures Life is not responsible for calculating any of these pre or post order and cannot guarantee the amount or number of these for any individual order placed with us.

• Do you ship to the UK?

Yes we do. Please note that for international orders there is going to be a longer delivery time as customs clearances/shipping times/supply chain issues dynamically affect final delivery to you, our valued customer. We keep you up to date with an active tracking number 24 hours or sooner after your order ships. 

• When will I receive my order?

Most orders are processed and shipped in 2-3 business days. You will receive an email once shipped with a tracking number within 24 hours post shipment. This tracking email will provide you with up-to-date information on your orders delivery timeframe. Occasionally during times of heavy order flow this best guidance may be delayed. If this is the case you will be notified via email ASAP with new information about your shipment. Ventures Life has no control over carrier based service reductions and delays but will work with all customers to be transparent and direct about order status updates. 

• I've not received an order confirmation yet, what should I do?

Please kindly check your spam or promotions email to see if the order confirmation is there. In the case you still do not see it, it could be because an incorrect/misspelled email was entered at checkout. You can reach out to our customer service team at https://pupescape.com/pages/contact and we will provide you with order confirmation and update any details necessary.

• What do I do if I never received my order?

Please check with the carrier to see the latest order status and tracking information. Then please kindly reach out to us at furryfriendsfurnishingsco@gmail.com and our customer service team will be happy to help resolve this issue for you. Please provide your order number and any additional details you think might be relevant for us to assist your matter in a timely way.

• What do I do if I received a defective order?

If the order contains a wrong item from PupEscape, then we ask you contact us so we may assess the situation and take appropriate action from our end. If your order arrived damaged, we are sorry to hear that this is the case! Please kindly reach out to us at furryfriendsfurnishingsco@gmail.com and our customer service team will be happy to help resolve this issue for you. Please provide pictures of the damaged item(s) and your order number.

• How do I make changes to an order I have already placed?

For orders not yet shipped you may contact us here: https://pupescape.com/pages/contact

Please include your order number and the change(s) you would like to make.

We can only change orders not yet shipped. If your order has shipped, you MUST request a refund. Please see our refund policy for details regarding this here: https://pupescape.com/pages/return-policy

• Can I cancel my order?

If your order has yet to be fulfilled, you can still request your order be canceled. You can reach out to our customer service team at furryfriendsfurnishingsco@gmail.com and we can assist you further in helping cancel your order.

• Where are you located?

We are in the Great State of Texas in the United States of America specifically at:

2090 N I-35 North Frontage Rd Suite 5105, New Braunfels, TX 78130

• How is the product made? Where do the materials come from?

Our products are all vigorously evaluated by our suppliers and manufacturers for quality and purity before we receive them. Please check an individual products details section for more specifics.

Our products come from many diverse sources, but many are made in the USA of both domestic and globally sourced ingredients. Some supplements are for ingredients that do not naturally grow in certain regions of the world and must be imported by us and our suppliers.

• How do I make sure I order the right size?

Please check the size guide on each product page to ensure the proper fit for your pet. 

Our Products all have size guides provided for owners to help them get the right size for each pet you own. Please refer to each products guide, numerous products have a one-size-fits-all size and can fit most pets or cars. 

For pet consumables:

Most customers order a bottle or two as this gives them at least a month or two supply of any individual product/supplement. To get a more specific answer please check out and note the quantity/count size in a products listing/detail for a more relevant answer.

• How do I contact your company if my question is not answered here?

We welcome all additional customer comments, questions, and concerns that are not addressed here or in our other help pages. Please send us a message by using our contact page form located here: https://pupescape.com/pages/contact